Here are some answers to questions you may have about Alpis Translation and Interpretation services, available in over 100 languages.
When will we receive a response to our enquiry?
For professionals, we process all requests for translation or interpretation quotes or information within the hour during business hours.
When will we receive a quote?
For most requests, you will receive a quote within the hour. This free quote will include, depending on your request and your organisation’s situation:
- either a link for payment of your translation or interpretation service,
- or a quote for immediate payment,
- or a quote for deferred payment, which will require agreement and the signature of a purchase order
How can my company make payment?
For professionals, payment terms are tailored to each client.
Firstly, you can of course pay directly by Visa, Mastercard or Amex bank card.
You can also pay by PayPal or instant SEPA transfer.
We also accept French cheques and bank transfers from any country.
As a final option, you can pay in cash at our head office (maximum €1,000 if you are resident in France, otherwise €15,000).
Deferred payment is also possible on request.
Do you accept purchase orders or administrative mandates (Chorus)?
Yes, we accept purchase orders for deferred payment, subject to approval by our credit insurer. Translations, legalisations or interpretations are carried out or validated upon receipt and acceptance of a purchase order from your company or organisation.
We need a translation within a few hours. What should we do?
If you need a professional translation or a sworn translation in less than 4 hours or just a few hours, the simplest solution is to call us directly. The same applies for urgent interpreter requests.
We have an urgent request for an interpreter. What should we do?
If you need an interpreter in less than 4 hours or just a few hours, the simplest solution is to call us directly.
We haven’t received a response! What should we do?
Have you checked your anti-spam system or the junk mail folder in your inbox? If there is nothing there, call us and we will resolve it together!
Our translation request is a bit complex. Can we discuss it?
We are at your disposal to assist you with your translation or interpretation projects. Call us directly. Of course, we can also arrange a meeting with our technical experts dedicated to your professional sector—they are here to help.
Do you respond to translation or interpretation tenders?
We do indeed respond to consultation requests as part of company or business tenders, or restricted consultations. If needed, we can assist you if you have questions when drafting your specifications.
Can’t find the answer to your question here? Then contact us